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宁布斯住宅常见问题指南

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购买 Nimbus 积分后是否允许退款?

购买 Nimbus 积分套餐不允许退款。积分一经购买,即为最终积分,不可退换现金或积分。

能否将 Nimbus 积分与促销代码叠加使用?

可以,您可以将 Nimbus 积分与促销代码结合使用。例如,如果服务的总价值为 90 美元,而您有一个可享受 10 美元折扣的促销代码,则剩余的付款金额为 80 美元。您可以选择使用 Nimbus 积分来支付这笔余额,也就是说,90 美元的服务减去 10 美元的促销代码折扣后,您需要 80 个 Nimbus 积分。

我可以将我的 Nimbus 积分转移到另一个账户吗?

Nimbus 积分仅供个人使用,不可转让给其他账户。

我可以用积分抵消部分预订费用吗?

是的,您可以使用 Nimbus 积分抵消部分预订费用。首先,通过 Nimbus Homes App 进行预订。然后,进入 "我的预订 "选项卡,选择您希望部分抵消的时段,并按下 "扣除 "按钮。输入您希望使用 Nimbus 积分支付的金额。服务完成后,将仅从您的关联信用卡中扣除余额,而 Nimbus 积分将用于支付您指定的部分。

我可以将我的 Nimbus 积分兑换成现金吗?

否,Nimbus 积分不被视为法定货币,不能作为现金兑换或提取。积分仅在购买 Nimbus Home Services Pte Ltd 提供的商品和服务时有效。

我的 Nimbus 积分是否会过期?

是的,Nimbus 积分的有效期为 12 个月,从购买积分的当月月底算起。例如,如果您在 2023 年 11 月 01 日购买积分,则积分将在 2024 年 11 月 01 日到期。通过 "赚取积分 "或购买新的 Nimbus 积分套餐累积的每一个新积分都会延长有效期。

我不想使用 Nimbus Homes App;客户支持部门是否可以代我进行预订并使用我的 Nimbus 积分?

我们的客户支持团队无法访问个人钱包余额,以确保您的账户安全和隐私。因此,所有使用 Nimbus 积分的预订必须由您通过 Nimbus Homes App 进行。该政策可维护您的账户详情和积分余额的完整性和保密性。我们的客户支持团队可为您提供一般咨询和指导。

什么是积分?

赚取的积分是指通过完成特定服务积累的 Nimbus 积分,可用于抵消未来的预订。这些积分可根据您的消费或服务价值以零碎金额获得。

如果我取消或重新安排预订,我的 Nimbus 积分会发生什么变化?

对您的 Nimbus 积分的影响取决于您何时取消或重新安排预订:

  • 对于提前取消/重新安排(课程开始前 24 小时或更早):持有的金额(可能包括 Nimbus 积分)将全部返还到您的 Nimbus 钱包中。这意味着,如果您提前取消或重新安排,您的 Nimbus 积分将被安全保留,以供将来使用。
  • 对于延迟取消/重新安排(在课程开始前 24 小时内):将从您的持有金额中扣除罚金。扣除这些费用后,剩余的 Nimbus 积分将存入您的钱包。
如果删除我的帐户,我的 Nimbus 积分会发生什么变化?

如果您选择关闭账户,您 Nimbus 积分余额中的剩余积分将被没收。

什么是等候费?为什么要在服务前收取预留费?

在您提供服务之前收取的保管费是一项预防措施,旨在促进交易的顺利和安全进行。它有几个重要目的:

  • 它可作为潜在费用的储备金,用于管理延迟取消或重新安排的情况。
  • 它可防止支付失败,特别是当您的 Nimbus 钱包中可能余额不足时。这确保了可靠、无忧的服务体验,降低了与最后一刻变更和支付问题相关的风险。
How do I file a claim with Nimbus for damages incurred during the service?

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

  1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
  2. Request Nimbus to handle the repairs if applicable

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

我要求员工做的事情有限制吗?

我们的员工只能执行规定的任务,而不能从事预订范围之外的工作(例如,当预订的服务是家政服务时,就不能照顾孩子)。如有任何超出员工工作范围的额外任务都应 与我们的客服人员沟通,我们会尽量配合。

员工有保险吗?

是的,我们所有的工作人员都有保险。

你们提供退款吗?

只有在服务严重不达标或服务不符合约定条款的情况下,我们才会提供部分或全额退款。Nimbus Homes 保留是否全额或部分退款的权利。

我需要重新安排或取消预订时,你们有怎样的规定?

我们的规定如下:

家政服务
重新安排或取消:
提前24 小时:免费

少过24 小时:额外收取 10 新币

我可以给工作人员小费吗?

Yes, you may tip your crew once the service is completed and you have given them a star rating.

The tipping feature is available in both the App and the Web Booking Site.

Please note however that you can only tip your crew if you have an account with us.
As such we encourage all users to sign up for an account at book.nimbushomes.com.

如何付款?

您可以通过信用卡付款。我们的信用卡支付由 Stripe 保证安全。您也无需支付任何额外的费用。

Nimbus Homes 提供哪些清洁剂和工具?

我们的管家将携带一套基本的清洁剂和工具。

它们是

- 海绵
- 金属擦
- 超细纤维布(蓝色、红色和绿色)
- 玻璃布
- 喷壶
- 多用途清洁膏
- 多用途清洁液
- 玻璃清洁液
- 厨房去油剂

我可以要求特定的管家/让同一个管家为我的住宅提供服务吗?

You can view the housekeepers' individual availability on our booking site. However, certain housekeepers may be very fully booked. To ensure that you get the same preferred housekeeper every time, we recommend making a recurring booking of the same day and time every week, which will secure the time of your preferred housekeeper.

船员是否合法并经过培训?

是的,我们所有的工作人员都与我们签订了正式的雇佣合同。我们的外籍清洁人员都持有人力部认可的相关工作许可证。

我们不聘用分包商或自由职业者。

指派的机组人员会说英语吗?

他们将能够听懂并用基本英语进行简单交谈。

我需要自备清洁工具和化学品吗?

是的,您需要准备一套基本的清洁工具,例如

- 真空吸尘器或带簸箕的扫帚
- 带拖把杆的拖把或喷雾拖把
- 2L 桶(或任何小桶)
- 带拖把绞盘的桶
- 马桶刷

How do I file a claim with Nimbus for damages incurred during the service?

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

  1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
  2. Request Nimbus to handle the repairs if applicable

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

Will there be a supervisor for my move-in, move-out, post-renovation, or deep cleaning service?

Yes! A supervisor will be present alongside our professional team for every move-in, move-out, post-renovation, and deep cleaning service.

Please note that while the supervisor may not remain for the entire duration of the cleaning, they will minimally be there at the start to provide specific instructions to the cleaners and will return at the end to inspect the quality of work before completing the service.

搬家/搬出清洁与深度清洁有何区别

如果房子里还有家具和其他私人物品,则会被视为深度清洁。

一般来说,搬进/搬出时,房子里的家具应该是空的或几乎是空的。

请看看我们的搬入/搬出清洁服务。

深度清洁的过程是怎样的?

深度清洁的过程如下:

1.主管和团队携带所有工具和设备到达现场

2.主管检查房屋各区域

3.开始清洁

4.清洁工作完成后,邀请客户参观房屋,进行检查。

5.如果有任何不满意的地方,主管将予以纠正。

6.客户满意后,主管拍摄 "事后 "照片,并在确认表上签字,工作即告完成。

如果我需要装修后清洁怎么办?

如果房子里有很多家具和其他私人物品,就会被视为深度清洁。

如果房子里没有或几乎没有家具,则视为搬入/搬出/装修后清洁。 您可以点击此处查看我们的搬入/搬出清洁服务。

我还不确定我的深度清洁日期。如果我需要重新安排时间怎么办?你们的重新安排/取消政策是怎样的?

我们尽力提供灵活的改期政策。请参阅下文:

改期/取消:
24 小时前:免费

不足 24 小时:罚款 50 美元

深度清洁包括哪些内容?

一般来说,我们会采取以下措施:

✅ 清洁橱柜(内部和外部)
✅ 清洁内部窗户、格栅和百叶窗
✅ 清洁家具下方并在必要时移动家具
✅ 清洁内部冰箱
✅ 深度清洁浴室
✅ 彻底擦拭门和金属门
✅ 彻底清洁阳台
✅ 吸尘、扫地和拖地
✅ 深度厨房清洁,包括电器内部
✅ 仅清除我们团队产生的垃圾

我们不提供的服务包括
与我们的清洁过程无关的家具和垃圾的清除
❌ 油漆墙壁和天花板的清洁
❌ 水泥和油漆污渍的清除
❌ 锅、盘子、餐具等的清洁
❌ 木工工程或修复工程(例如:墙壁修补或与室内设计和建筑有关的小型工程) ❌ 需要工人爬上 2 米以上高度的除尘工作。修饰墙壁或与室内设计和房屋建造有关的小型工程)
❌ 根据人力部安全准则要求工人攀爬 2 米以上高度的除尘工作
❌ 虫害防治
❌ 清洗或悬挂窗帘

Why do you need photos/videos of my house?

At Nimbus Homes, we request photos or videos of your house before performing our moving-in and moving-out cleaning services because this helps us determine the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of.

Having a visual understanding of your property also allows us to provide accurate and transparent quotes for our services, ensuring that you receive fair and competitive pricing based on the specific cleaning requirements of your house.

我有窗帘需要清洗。您能帮我清洗窗帘吗?

Curtain cleaning is not included in the scope. However, we provide steaming of curtains, which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add-on to your move-in / move-out cleaning at a discounted price.

您能清洁我的电灯、风扇和橱柜上方吗?

我们的团队能够攀爬到最高 2 米的高度。因此,他们能够安全地接触到天花板高度正常(2.5 - 3 米)的房屋内的固定装置。

但是,标准清洁不包括高天花板和装置(3 米以上)。如果您有此类装置需要清洁,请 联系我们的礼宾团队,获取单独报价。

我需要提供任何设备吗?将提供哪些设备?

客户无需提供任何设备。我们的团队会带来所有必要的设备,包括商业级吸尘器、抹布、掸子、梯子和化学品。

以下是他们将使用的化学品和工具。

How do I file a claim with Nimbus for damages incurred during the service?

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

  1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
  2. Request Nimbus to handle the repairs if applicable

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

Will there be a supervisor for my move-in, move-out, post-renovation, or deep cleaning service?

Yes! A supervisor will be present alongside our professional team for every move-in, move-out, post-renovation, and deep cleaning service.

Please note that while the supervisor may not remain for the entire duration of the cleaning, they will minimally be there at the start to provide specific instructions to the cleaners and will return at the end to inspect the quality of work before completing the service.

When is the best time to book move-out cleaning services?

The best time to book move-out cleaning services is typically before vacating the property, aligned with the requirements of your lease or sale agreement and in consideration of your moving timeline.

At Nimbus Homes, we understand the importance of timing and coordination when it comes to move-out cleaning services, and we are committed to providing flexible scheduling options to accommodate our clients' needs during their moving process.

What's the difference between move-in and move-out cleaning and regular house cleaning services?

Regular house cleaning services typically cater to ongoing maintenance of a residence and are often scheduled on a recurring basis. These services focus on maintaining cleanliness and tidiness throughout the home, including routine tasks such as dusting, vacuuming, mopping, and surface cleaning.

While move-in and move-out cleaning services are geared towards specific transitional periods, regular house cleaning aims to upkeep the overall cleanliness of the home on a consistent basis.

How much are house cleaning services?

The cost of house cleaning services can vary based on a multitude of factors, including the size of the house, the type of cleaning required, and the location. Custom jobs and other services, such as laundry or focused cleaning on specific areas, may also lead to variations in price. You may contact us to learn more about our rates and how we can accommodate your specific needs.

Why do you need photos/videos of my house?

At Nimbus Homes, we request photos or videos of your house before performing our moving-in and moving-out cleaning services because this helps us determine the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of.

Having a visual understanding of your property also allows us to provide accurate and transparent quotes for our services, ensuring that you receive fair and competitive pricing based on the specific cleaning requirements of your house.

我有窗帘需要清洗。您能帮我清洗窗帘吗?

Curtain cleaning is not included in the scope. However, we provide steaming of curtains, which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add-on to your move-in / move-out cleaning at a discounted price.

您能清洁我的电灯、风扇和橱柜上方吗?

我们的团队能够攀爬到最高 2 米的高度。因此,他们能够安全地接触到天花板高度正常(2.5 - 3 米)的房屋内的固定装置。

但是,标准清洁不包括高天花板和装置(3 米以上)。如果您有此类装置需要清洁,请 联系我们的礼宾团队,获取单独报价。

How do I file a claim with Nimbus for damages incurred during the service?

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

  1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
  2. Request Nimbus to handle the repairs if applicable

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

How can you ensure outstanding business excellence?

At Nimbus Homes, we offer holistic house-moving services where we care not just for our clients and workers but also for the environment. We operate with above-industry quality standards, ensuring compliance with government agencies' mandates and transparency with our price quotation, in which we provide the proper breakdown of the items and services we charge our clients. We also do our part in saving the environment by ensuring the proper waste disposal of our packing items.

How can fragile items be safe?

At Nimbus Homes, we provide high-quality carton boxes and protective wrapping to ensure the secure transport of your goods. Our trained staff also handles these fragile materials with utmost care. Just make sure to let us know of the delicate items within your home so we'll be able to prepare the necessary packing items.

Which is better: hiring house movers or moving house on your own by renting a truck?

At first glance, it may seem that renting a truck is cheaper compared to hiring professional movers in Singapore. However, what you pay for in hiring cheap movers is the fuss-free moving experience, where you sit back and relax and expect the movers to do your work within the same day, compared to days of hassle on your end when you move your house on your own.

Is home moving services in Singapore expensive?

At Nimbus Homes, we're committed to providing the best house-moving service at a reasonable price. We ensure that our clients get the most out of what they paid for through our complete service with no hidden charges. We also provide discounts for solutions that our clients may opt to have as an add-on, such as move-in cleaning in Singapore, which we give at 15% off when added to our home-moving services.

在搬家过程中,哪些家具可以拆卸和重新组装?

如果有足够的空间,我们的搬运工人可能不会在搬运过程中拆卸任何家具。

为了最大限度地提高单次运输的承载能力,我们的搬运工可能会拆卸床架和桌子等家具,然后在目的地重新组装。根据重新组装的难度,并非所有家具都能拆卸以节省空间。

你们的搬家公司会打包我的个人物品吗?

我们的搬家公司会在实际搬家日之前为您提供搬家纸箱,以满足您的包装需求。您可以使用这些箱子来包装您的物品和零散物品。

我们的搬家工人将在实际搬家当天帮助您装卸这些搬家箱、家具和电器。如有需要,我们的搬家工人会用保护性包装将家庭用品或电器包裹起来,以防止意外损坏。所有零散物品都应在搬家日前装入搬家箱,以确保搬家能及时完成。

我何时会收到用于包装的搬家纸箱?

在确认搬家日期后,我们的团队将在下一个可用的送货时段送货。为确保有充足的时间打包,请提前预订并确认搬家日期。

一辆 14 英尺的货车一次能装多少东西?

一辆 14 英尺的货车最多可运载 3 吨(3,000 千克)货物,最大尺寸为 14' x 7.2' x 7'。

一次旅行大约可以携带

  • 2 x 大号床架和床垫(已拆卸)
  • 1 x 洗衣机
  • 1 x 冰箱
  • 1 x 餐桌套装
  • 1 套 3 人座沙发
  • 1 个衣柜
  • 1 个机柜

根据家具的大小、个人物品箱的数量以及是否拆卸,货物空间可以容纳更多的家庭物品。

How do I file a claim with Nimbus for damages incurred during the service?

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

  1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
  2. Request Nimbus to handle the repairs if applicable

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

你们的改期/取消政策是怎样的?

我们尽力提供灵活的重新安排和取消政策。

改期/取消:

24 小时前:免费

不足 24 小时:罚款 50 美元

您能帮我去除(咖啡/食物等)污渍吗?

我们会尽力去除或淡化污渍。但是,根据污渍的性质、时间长短和污渍的深浅,我们可能无法完全去除。

您能帮我蒸枕头/靠垫吗?

是的,每蒸一张床垫,我们最多可免费蒸 4 个枕头。每蒸一张沙发,我们还将为每个座位免费蒸制最多 1 个靠垫。

我需要取下床垫/靠垫套吗?

是的。为了让我们能够找到床垫/家具本身的污渍,建议尽可能去除床罩。床罩和床单通常可以分开洗涤。

蒸煮和软垫清洗有什么区别?

蒸煮是利用加压蒸汽清洁物品表面。高温高压会使污垢和污渍松动和脱落。蒸煮后的物品仅保持微湿,几乎可以直接使用。

室内装饰清洗是使用一种特殊的机器注入和去除室内装饰清洗剂来清洗织物。清洗后,物品会在 1 天内处于潮湿状态,因此物品在 1 天内不能使用。

How do I file a claim with Nimbus for damages incurred during the service?

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

  1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
  2. Request Nimbus to handle the repairs if applicable

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

你们提供油漆保修吗?

在 Nimbus Homes,我们为自己的工作感到自豪。因此,我们为超值油漆套餐提供 6 个月的服务保修,为高级油漆套餐提供 12 个月的服务保修。该保修仅适用于使用我们推荐的涂料粉刷的墙壁。

我可以选择什么颜色进行绘画?

对于我们的高级涂装套餐,您可以从提供的颜色目录中选择所需的颜色。从实物色卡或在线色卡中选择颜色:

Nippon paint catalogue.

为什么公寓和私人公寓要收取附加费?

额外附加费用于运输和遵守 MSCT 的要求,包括限制时间、准入和批准。

油漆时需要移走家具吗?您能帮我搬动家具吗?

我们的油漆工会在油漆前对家具和地板进行适当的保护。如果需要,他们还会将独立的家具移到周围,以便粉刷墙壁。

但是,只有可以触及的墙壁才会被粉刷。如果您的家具是嵌入式的或太重,我们的油漆工无法搬动,那么后面的墙壁就无法进入,也就不会进行油漆。

你们的油漆工可以使用我自己的油漆吗?

是的,您可以选择自备颜料,而不使用绘画套餐中包含的颜料。

在这种情况下,请选择超值套餐,并通知我们您将提供所需的油漆。请确保提供足够的油漆,以便我们的油漆工在预定时间内完成工作。

超值涂装套餐和高级涂装套餐有什么区别?

两种油漆套餐都包括油漆用品、天花板覆盖以及地板和家具保护。如果需要,我们的油漆工还会移动家具,并将其更换到原来的位置。关键区别在于所使用的油漆类型。

超值套餐只包括白色油漆,而高级套餐则包括高级无味一体化油漆,颜色由您选择(最多 3 种颜色)。

如果您想选择油漆颜色,或者想要低挥发性有机化合物 (VOC) 的无味油漆,请选择高级套餐。

如果您只想清洗墙壁,请选择超值套餐。

How do I file a claim with Nimbus for damages incurred during the service?

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

  1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
  2. Request Nimbus to handle the repairs if applicable

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

维修空调时我需要移动家具吗?您能帮我搬动家具吗?

我们的工作人员会在维修之前对家具和地板进行适当的保护。

如果有必要,他们还可以将独立的家具搬来搬去,为您的空调提供服务。

Got a question? We can help!