您的清洁家园，我们的首要任务

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

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To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

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1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
2. Request Nimbus to handle the repairs if applicable

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For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

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Prepare your house for a cleaning service by decluttering and organizing your belongings to allow easy access for the cleaners. Communicate any specific instructions or areas of concern to ensure they are addressed efficiently. Secure valuable items or delicate objects to prevent accidents during the cleaning process. Additionally, ensure access to essential cleaning equipment and supplies, such as mop floors and vacuum cleaners, to facilitate the cleaning service. By taking these simple steps, you can help streamline the cleaning process and ensure a smooth and effective experience for both you and the cleaning professionals.

Unlike traditional cleaning services, Nimbus goes beyond surface cleaning to deliver a transformative experience. With dedicated customer service officers and a rigorously trained workforce, we ensure every cleaning session exceeds your expectations. From a much-needed spring cleaning to completing the weekly house cleaning tasks, we have complete cleaning supplies and advanced cleaning tools to leave your home spotless.

By choosing our house cleaning service, you're supporting our commitment to dignity and empowerment. Our crew members, professionally trained and mentored for the cleaning industry, find meaningful employment through our programs. With each house cleaning appointment, we're not only transforming facilities but also lives. As a preferred service provider in Singapore, we prioritize customer satisfaction and eco-friendly practices.

The frequency of house cleaning depends on various factors, including the size of the household, lifestyle, and personal preferences. Generally, a weekly cleaning schedule is ideal to maintain a clean and healthy environment. However, larger households or those with pets may require more frequent cleaning services to manage dirt and pet dander effectively. Alternatively, smaller households or individuals living alone may opt for bi-weekly or monthly cleaning appointments to upkeep cleanliness standards and ensure a hygienic living space.